Cake Terms

Deposit

Your cake order will only be booked in, once retainer has been paid. Retainer must be secured two weeks before completion. The retainer will be 50% of the total balance of your cake order in the form of cash, check Credit card (3% service fee is applied) or PayPal.  Final payment must be paid before delivery, or upon collection. The retainer is non-refundable

Cake Changes

Any changes to your cake will be accepted until 2 week prior to the event date. After this time, changes may incur a charge. Cake Collection/Transportation and Storage All orders must be collected within business hours unless otherwise agreed. Once the cake has been collected and left the premises of RGoodies it is the customers own responsibility if any damage occurs Cakes are made with ingredients that will MELT IN HEAT and cakes should never be left in direct sunlight or in a vehicle. Cakes should be transported on a flat surface with plenty of space (the seat or on a knee is not recommended)  If an order is not collected at the agreed collection time, it will be kept for a maximum of 12 hours after this agreed collection time and then disposed of at RGoodies discretion without refund.  

Cancellation Policy

In the event of a cancellation, deposits are not-refundable. Any balance paid after the deposit however, can be refunded if the cake is canceled over two weeks before the cake is due.

Photographs

 RGoodies reserves the right to photograph your cake order, before delivery/collection for our own reference.

Food Allergies

Most of RGoodies cakes contain butter, gluten and eggs and are made in an environment  that handles nuts, soy and alcohol. Nut-free, gluten-free, dairy-free and alcohol-free cakes can be made on request but I cannot guarantee that these cakes will not contain trace amounts of these ingredients. While adhering to environmental health guidance on cross contamination of allergens, I do my best to keep ingredients separate but they are not made in a separate kitchen so I cannot 100% guarantee it.  The customer must acknowledge that responsibility for informing guests of this allergy information and do not hold RGoodies responsible for any allergic reactions.

Release & Liability

RGoodies will work with you to ensure you are completely happy with your order. We shall not be held responsible for your cake order, once collected or delivered. We will advise you on how to store your cake beforehand. RGoodies is not responsible for any damage to the cake or shortage of cake caused by a guest, caterers or any other person not employed by RGoodies. If the event is outdoor, due to the effects of outdoor weather conditions or the table on un-level ground, the wind blowing, dirt, leaves, branches, sunlight, insects and other wildlife, products such as icings, fillings, cake decorations, etc, may not hold up and cannot be insured past delivery and set up.

Cake collection/transportation/storage

All orders must be collected within business hours unless otherwise agreed. Once the cake has been collected and left the premises of RGoodies it is the customers own responsibility if any damage occurs. Cakes are made with ingredients that will MELT IN HEAT and cakes should never be left in direct sunlight or in a vehicle. Cakes should be transported on a flat surface with plenty of space (the seat or on a knee is not recommended) Your cake is designed and baked to ensure it is fresh for the date of your event, we cannot guarantee its quality if its consumed after the event. Cupcakes are advised to be eaten within 24 hours of collection time. Cakes will come boxed and should be left in the box at room temperature on a flat surface until required. Do not refrigerate unless advised otherwise. It is also not a good idea to store cakes in places such as a garage, conservatory, cellar or cold store or in the kitchen where it could become susceptible to steam, condensation and cooking odors. If an order is not collected at the agreed collection time, it will be kept for a maximum of 12 hours after this agreed collection time and then disposed of at RGoodies discretion without refund.